Enable meaningful support
In scaling businesses, growing customer numbers need an effective service and help desk. Intelastel’s help desk software application logs cases, then tracks and organises tickets, automating admin to leave agents free to focus on customer support.
Support queries can be integrated through multiple channels, and prioritised and delegated according to custom rules in line with time requirements. Exportable data enables accurate reporting, to further service desk efficiencies.
Simplify support requests
Monitor and track support queries from multiple channels within a single system, while providing flexible reporting options.
Easily assign tasks
Manage priorities and work allocation to help ensure exceptional customer service.
Bespoke to your business
Customise and manage adherence to service level agreements, in line with set timelines.
Get started with pre-made templates
Modify one of our industry-specific templates for even faster configuration
Additional reporting and drive team efficiencies
- Capture and view a full audit trail of each query for review, dispute resolution and training purposes.
- Export data for additional reporting, helping identify pressure points and drive team efficiencies.