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Enable meaningful support

In scaling businesses, growing customer numbers need an effective service and help desk. Intelastel’s help desk software application logs cases, then tracks and organises tickets, automating admin to leave agents free to focus on customer support.

Support queries can be integrated through multiple channels, and prioritised and delegated according to custom rules in line with time requirements. Exportable data enables accurate reporting, to further service desk efficiencies.

Simplify support requests

Simplify support requests

Monitor and track support queries from multiple channels within a single system, while providing flexible reporting options.

Easily assign tasks

Easily assign tasks

Manage priorities and work allocation to help ensure exceptional customer service.

Bespoke to your business

Bespoke to your business

Customise and manage adherence to service level agreements, in line with set timelines.

Health & safety compliance

Additional reporting and drive team efficiencies

  • Capture and view a full audit trail of each query for review, dispute resolution and training purposes.
  • Export data for additional reporting, helping identify pressure points and drive team efficiencies.