Supporting your support team
Level up your customers’ experience and accelerate care agents’ efficiency with smart customer service software. Intelastel can be set up to record, log and track enquiries, pooling queries from all channels into a centralised database all care agents can access.
Configurable triggers prioritise tickets, and automated communications keep customers informed on query progress. A shared team to-do list keeps all members of the customer service application up to date and accountable for ad hoc tasks while freeing up customer service agents’ time to deal with more complex service issues.
Monitor and track customer queries from all reporting channels within a single customer service delivery system.
Easily manage documentation and ensure customers receive timely updates.
Create custom dashboards for clear reporting, to identify successes and improvement areas.
Get started with pre-made templates
Modify one of our industry-specific templates for even faster configuration
Customer service delivery application functionality
- Integrate with web-based data capture sources – such as email, chat bots or forms – and consolidate into a single view.
- Track and monitor the status of objectives with custom dashboards, offering an easy overview of key metrics.
- Create and allocate tasks to your team and control access to information to maintain data security.
- Agile configuration can flexibly accommodate changes to work processes.