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Supporting your support team

Level up your customers’ experience and accelerate care agents’ efficiency with smart customer service software. Intelastel can be set up to record, log and track enquiries, pooling queries from all channels into a centralised database all care agents can access.

Configurable triggers prioritise tickets, and automated communications keep customers informed on query progress. A shared team to-do list keeps all members of the customer service application up to date and accountable for ad hoc tasks while freeing up customer service agents’ time to deal with more complex service issues.

Streamline requests

Streamline requests

Monitor and track customer queries from all reporting channels within a single customer service delivery system.

Effective organisation

Effective organisation

Easily manage documentation and ensure customers receive timely updates.

Full visibility

Full visibility

Create custom dashboards for clear reporting, to identify successes and improvement areas.

Customer Service delivery

Customer service delivery application functionality

  • Integrate with web-based data capture sources – such as email, chat bots or forms – and consolidate into a single view.
  • Track and monitor the status of objectives with custom dashboards, offering an easy overview of key metrics.
  • Create and allocate tasks to your team and control access to information to maintain data security.
  • Agile configuration can flexibly accommodate changes to work processes.